AvdW
Andre van der Walt

1 reviews | Active since Nov 2017

14 Nov 2017, 12:18

Impossible to get a problem sorted

I've had ***** on my card witch the bank themselves stopped as a result of in May 2017 already. Since then the money has been deducted from my account. Hours and hours on the phone when im lucky enough to get through and still no answers. I've been holding for 45min at a time with no response.

0
Replies (2)
Standard Bank
Standard Bank's reply14 Nov 2017, 12:27
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply16 Nov 2017, 14:24
Official

Dear Andre van der Walt

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,