Impossible to contact the Bank

Good day<br> <br> <br> I have tried to email the complaints resolution centre to have an issue resolved, this seems to be a futile exercise as it has been weeks without a reply. <br> <br> I have tried to phone the branch but the phone just rings.<br> <br> I have tried to phone the call centre but cannot actually get another person on the other side of the phone, all i get is an electronic recording. <br> <br> I am trying to determine whether I can change my Prestige Banker because the one I currently have is not meeting my requirements.<br> <br> Please have the decency to reply this time and actually RESOLVE the problem instead of dancing around it!!