JT
Jannie T
1 reviews | Active since Mar 2009
28 Nov 2023, 08:37
Impossible to communicate with Standard Bank
It is impossible to communicate with Standard Bank Business. I invite you - please phone *** and select Option 5. Then see what happens....Nothing. You wait and wait and wait and wait. and listed to the same music over and over. Extremely frustrating. HelloPeter is from now on my formal way of communicating with Standard Bank. I have given up trying to communicate with Standard Bank.
I have two unresolved problems:
1. There was ***** on my card on the 18th November. My card got blocked. All I receive from Standard Bank is a SMS every now and then that they are still investigating the ***** and thanks for my patience. It is now ten days later and still unresolved. Why? 2. A new credit card was send to Standard Bank HelderBerg on the same day. I got a call from a courier company DSV Road Logistics on the 22nd November confirming that the card needs to be delivered to Standard Bank Helderberg Somerset West. And nothing since then. I cannot make any transactions due to this. Can some-one let me know what the status is?
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
28 Nov 2023, 08:39Dear Jannie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply28 Nov 2023, 08:39
Official
Dear Jannie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
JT
Jannie T's updateReviewer Update
29 Nov 2023, 09:22Please reach out to me on ***. I very rarely answer my phone as I am in meetings. I got a response on the ***** - but no response whatsoever on the new credit card. Urgently awaiting your response.
JT
Jannie T's update29 Nov 2023, 09:22
Reviewer Update
Please reach out to me on ***. I very rarely answer my phone as I am in meetings. I got a response on the ***** - but no response whatsoever on the new credit card. Urgently awaiting your response.
Standard Bank's replyOfficial
29 Nov 2023, 09:32Hello Jannie
Thank you for getting back to us and providing an update on this matter.
Please be aware that all card deliveries may take up to 3 to 7 working days to arrive at the branch, kindly confirm if the time frame has been exceeded.
In order for our team to assist you further, they will require access to your personal profile and therefor will need to contact you.
Our team awaits your response.
Standard Bank Hello Peter Team ***
Thank you for getting back to us and providing an update on this matter.
Please be aware that all card deliveries may take up to 3 to 7 working days to arrive at the branch, kindly confirm if the time frame has been exceeded.
In order for our team to assist you further, they will require access to your personal profile and therefor will need to contact you.
Our team awaits your response.
Standard Bank Hello Peter Team ***
Standard Bank's reply29 Nov 2023, 09:32
Official
Hello Jannie
Thank you for getting back to us and providing an update on this matter.
Please be aware that all card deliveries may take up to 3 to 7 working days to arrive at the branch, kindly confirm if the time frame has been exceeded.
In order for our team to assist you further, they will require access to your personal profile and therefor will need to contact you.
Our team awaits your response.
Standard Bank Hello Peter Team ***
Thank you for getting back to us and providing an update on this matter.
Please be aware that all card deliveries may take up to 3 to 7 working days to arrive at the branch, kindly confirm if the time frame has been exceeded.
In order for our team to assist you further, they will require access to your personal profile and therefor will need to contact you.
Our team awaits your response.
Standard Bank Hello Peter Team ***
JT
Jannie T's updateReviewer Update
29 Nov 2023, 09:38New card was triggered on the 18th. Today is 11 days later with no response or feedback. Please call me now if you can on my phone? ***
JT
Jannie T's update29 Nov 2023, 09:38
Reviewer Update
New card was triggered on the 18th. Today is 11 days later with no response or feedback. Please call me now if you can on my phone? ***
Standard Bank's replyOfficial
29 Nov 2023, 09:47Hello Jannie
Thank you for your response.
Our agent will reach out shortly.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for your response.
Our agent will reach out shortly.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply29 Nov 2023, 09:47
Official
Hello Jannie
Thank you for your response.
Our agent will reach out shortly.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for your response.
Our agent will reach out shortly.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
29 Nov 2023, 09:50Hello Jannie
It may appear that our line is getting disconnected when reaching out, are you able to disengage the line as our team attempted to reach out.
Kind Regards
Standard Bank Hello Peter Team ***
It may appear that our line is getting disconnected when reaching out, are you able to disengage the line as our team attempted to reach out.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply29 Nov 2023, 09:50
Official
Hello Jannie
It may appear that our line is getting disconnected when reaching out, are you able to disengage the line as our team attempted to reach out.
Kind Regards
Standard Bank Hello Peter Team ***
It may appear that our line is getting disconnected when reaching out, are you able to disengage the line as our team attempted to reach out.
Kind Regards
Standard Bank Hello Peter Team ***
JT
Jannie T's updateReviewer Update
29 Nov 2023, 09:53I see you tried to call me. Sorry - please try again. I had my computer on Do not Disturb. Awaiting your call now...
JT
Jannie T's update29 Nov 2023, 09:53
Reviewer Update
I see you tried to call me. Sorry - please try again. I had my computer on Do not Disturb. Awaiting your call now...
Standard Bank's replyOfficial
29 Nov 2023, 09:54Hello Jannie
Thank you.
Thank you.
Standard Bank's reply29 Nov 2023, 09:54
Official
Hello Jannie
Thank you.
Thank you.
JT
Jannie T's updateReviewer Update
30 Nov 2023, 09:28Hi just to let you know I still have not received any further correspondence since my new card was issued on the 18th November. I still have the reference number as well as name of the person I spoke to...? Please let me know the delay...?
JT
Jannie T's update30 Nov 2023, 09:28
Reviewer Update
Hi just to let you know I still have not received any further correspondence since my new card was issued on the 18th November. I still have the reference number as well as name of the person I spoke to...? Please let me know the delay...?
Standard Bank's replyOfficial
30 Nov 2023, 09:30Dear Jannie
Thank you for getting back to us, we have requested our agent to follow-up on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested our agent to follow-up on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Nov 2023, 09:30
Official
Dear Jannie
Thank you for getting back to us, we have requested our agent to follow-up on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested our agent to follow-up on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
JT
Jannie T's updateReviewer Update
30 Nov 2023, 15:13Still waiting for your call...???
JT
Jannie T's update30 Nov 2023, 15:13
Reviewer Update
Still waiting for your call...???
Standard Bank's replyOfficial
30 Nov 2023, 15:18Hi Jannie
We sincerely apologise for the inconvenience caused.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologise for the inconvenience caused.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Nov 2023, 15:18
Official
Hi Jannie
We sincerely apologise for the inconvenience caused.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologise for the inconvenience caused.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
04 Dec 2023, 17:13Dear Jannie,
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 17:13
Official
Dear Jannie,
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***