Impossible to close my standard nabk account while they delay and keep on raising charges

credit card, our card division department has a different system and method that they work on which allows them to close an account without the customer being present everything is done telephonically. Even if you come into the bank to close your credit card the consultant will still put you onto the phone to close the account, however with transactional (your personal account) its different. You must be present or have the indemnity form or send a written letter to the bank.

Having left SA almost two years ago, it has been impossible to close my Standard Bank account - After many calls, emails and disapointing outcomes they finally said said the only option that I have now is to provide a written letter and certified copies of documents needed because Standard Bank don’t have the indemnity form.

I even appointed my father in SA to act for me and give him proxy to act on my behalf, and sent original certified letters and documents via him as requested via international courier. This he then physically went to hand deliver to the Queensburgh Standard Bank branch where I opened my account. I am incuring monthly charges and transaction and courier costs, but to no avail - the account is just not getting closed!!!

All documents needed was then thus duly hand delivered on 06 July 2023, and they promised to close the account in a few days

To date still not closed, and depsiye many emails and calls no one at Standard Bank gets back to me. This is totally unacceptable as I have done everything they wanted but they just do NOT CLOSE MY ACCOUNT.

They also refused to give us anything in writing when the documents needed to close my accounts was hand delivered to Queensburgh branch, and insisted only their head office can close an account and they at the branch cannot do it