1 reviews | Active since Mar 2019
Impossible to cancel an account with Standard Bank
Absolutely horrible service. I just recently relocated to the Netherlands and I have been trying to cancel my debit and credit card with Standard Bank. IT IS LITERALLY IMPOSSIBLE!!!! Even more impossible when you are on the other side of the planet. I am a prestige banking client, and I have sent multiple emails to both my assigned prestige banker as well as the general prestige banking email address with no success. I have spent hundreds of rands in international call rates to try and get a hold of their customer service but they never even answer the phone. And in the meantime, they keep charging me the monthly fee to keep my accounts open, even though I am not using them anymore.
I have been with Standard Bank for a few years now and have had nothing but issues. Do yourself a favor and stay away, very far away!
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We have received confirmation from the banker that they have made contact with you.
We have received confirmation from the banker that they have made contact with you.