NM
Nontobeko M
1 reviews | Active since Nov 2021
16 Feb 2024, 10:26
Impossible customer service!!
I'm at the standard bank branch, literally trying to get a new card as my one was blocked by the ***** department for an ongoing case. Unfortunately my ID had the picture taken out by one of my naughty kids but luckily I have a police certified copy. So I bought both. This is the same ID copy that is the exact same ID that exists on the standard bank online system. Or so I thought. Apparently standard banks systems are not linked and my ID copy is unacceptable, the lady has gone as far as telling me they wouldn't even accept an affidavit. But the thing is, this is not an affidavit, it's a CERTIFIED ID copy!!!! My ID copy should exist on the system. Home affairs has ZERO dates for ID bookings and it looks like I will be sleeping and Gateway today. I really feel like Standard bank just makes everything so unnecessarily DIFFICULT!!! The branch in the CBD didn't give me this much hassle when I didn't even have my ID on me. Can u guys please sort this out so I can get my money?!
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
16 Feb 2024, 10:36Good day Nontobeko,
We're sorry to hear this has been your experience. We take these matters very seriously, and we can assure you that your inquiry will be addressed as soon as possible. We will look into this more and get back to you as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
We're sorry to hear this has been your experience. We take these matters very seriously, and we can assure you that your inquiry will be addressed as soon as possible. We will look into this more and get back to you as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2024, 10:36
Official
Good day Nontobeko,
We're sorry to hear this has been your experience. We take these matters very seriously, and we can assure you that your inquiry will be addressed as soon as possible. We will look into this more and get back to you as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
We're sorry to hear this has been your experience. We take these matters very seriously, and we can assure you that your inquiry will be addressed as soon as possible. We will look into this more and get back to you as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
NM
Nontobeko M's updateReviewer Update
16 Feb 2024, 10:46I have just been told that there is nothing that can be done, they can't give me a card, can't unblock the compromised card, nothing! They refused me access to my own money when all the proof is there that this is me, the actual account owner!!! What must happen now?
NM
Nontobeko M's update16 Feb 2024, 10:46
Reviewer Update
I have just been told that there is nothing that can be done, they can't give me a card, can't unblock the compromised card, nothing! They refused me access to my own money when all the proof is there that this is me, the actual account owner!!! What must happen now?
Standard Bank's replyOfficial
16 Feb 2024, 11:03Hi Nontobeko,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will respond as soon as possible with our feedback.
We appreciate your patience.
Kindest regards Standard Bank
Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will respond as soon as possible with our feedback.
We appreciate your patience.
Kindest regards Standard Bank
Hello Peter Team
***
Standard Bank's reply16 Feb 2024, 11:03
Official
Hi Nontobeko,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will respond as soon as possible with our feedback.
We appreciate your patience.
Kindest regards Standard Bank
Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will respond as soon as possible with our feedback.
We appreciate your patience.
Kindest regards Standard Bank
Hello Peter Team
***
NM
Nontobeko M's updateReviewer Update
16 Feb 2024, 13:05Thanks I would appreciate that. Please bare in mind that I don't have lunch or transport money as I was not anticipating this turn of events. I am working till 9pm today and I'm hoping to have a solution before the bank closes.
NM
Nontobeko M's update16 Feb 2024, 13:05
Reviewer Update
Thanks I would appreciate that. Please bare in mind that I don't have lunch or transport money as I was not anticipating this turn of events. I am working till 9pm today and I'm hoping to have a solution before the bank closes.
Standard Bank's replyOfficial
16 Feb 2024, 13:28We appreciate your patience while we handle this situation.
Standard Bank's reply16 Feb 2024, 13:28
Official
We appreciate your patience while we handle this situation.
Standard Bank's replyOfficial
16 Feb 2024, 17:54Dear Nontobeko
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards Standard Bank
Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards Standard Bank
Hello Peter Team
***
Standard Bank's reply16 Feb 2024, 17:54
Official
Dear Nontobeko
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards Standard Bank
Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards Standard Bank
Hello Peter Team
***
NM
Nontobeko M's updateReviewer Update
16 Feb 2024, 18:14I'm at work till 9pm today but I'm available all day tomorrow. Thanks
NM
Nontobeko M's update16 Feb 2024, 18:14
Reviewer Update
I'm at work till 9pm today but I'm available all day tomorrow. Thanks
Standard Bank's replyOfficial
16 Feb 2024, 19:01Hi Nontobeko
Thank you. Our team will contact you.
Kindest regards Standard Bank
Hello Peter Team
***
Thank you. Our team will contact you.
Kindest regards Standard Bank
Hello Peter Team
***
Standard Bank's reply16 Feb 2024, 19:01
Official
Hi Nontobeko
Thank you. Our team will contact you.
Kindest regards Standard Bank
Hello Peter Team
***
Thank you. Our team will contact you.
Kindest regards Standard Bank
Hello Peter Team
***
NM
Nontobeko M's updateReviewer Update
18 Feb 2024, 10:38Yesterday I waited the WHOLE day and I didn't hear a peep from you guys. Am I supposed to miss out on work because I can't get my money? Do u know how embarrassing it is to ask your colleagues for food and having to explain to a rank manager at 9:30pm that you do not have transport money is?! Do you guys simply not care because I am a low earner? You guys even did a credit enquiry (I didn't even consent to such) and dropped my credit score by 21 points!!! What did I ever do to Standard bank that was so terrible that I deserve such rotten treatment from you people? I can't even submit new bank details at work cause payroll is closed. Does it even matter cause I'm obviously getting fired for not showing up as of tomorrow cause I thought it's safer to keep my transport money in a bank account rather than having it in cash! Now I have been denied access to that money, embarrassed, had my credit score lowered and dehumanized by this rotten bank all because I opened a case for *****ulent activity on my account! Can you please just close my accounts so atleast my salary can bounce and I can get it in cash?! Please I apologize to whomever I wronged over there. If this is not done, I am filing a complaint with the ombudsman, you people have treated me like a nonhuman and I'm tired!!!
NM
Nontobeko M's update18 Feb 2024, 10:38
Reviewer Update
Yesterday I waited the WHOLE day and I didn't hear a peep from you guys. Am I supposed to miss out on work because I can't get my money? Do u know how embarrassing it is to ask your colleagues for food and having to explain to a rank manager at 9:30pm that you do not have transport money is?! Do you guys simply not care because I am a low earner? You guys even did a credit enquiry (I didn't even consent to such) and dropped my credit score by 21 points!!! What did I ever do to Standard bank that was so terrible that I deserve such rotten treatment from you people? I can't even submit new bank details at work cause payroll is closed. Does it even matter cause I'm obviously getting fired for not showing up as of tomorrow cause I thought it's safer to keep my transport money in a bank account rather than having it in cash! Now I have been denied access to that money, embarrassed, had my credit score lowered and dehumanized by this rotten bank all because I opened a case for *****ulent activity on my account! Can you please just close my accounts so atleast my salary can bounce and I can get it in cash?! Please I apologize to whomever I wronged over there. If this is not done, I am filing a complaint with the ombudsman, you people have treated me like a nonhuman and I'm tired!!!
NM
Nontobeko M's updateReviewer Update
18 Feb 2024, 10:58Lalela, that ***** case they said they will investigate and that's cool with me! I'm referring to the bank card u guys are denying me!!! You won't reactivate my current card so I can get the money that I HAVE!!!! How the hell am I supposed to get to work for the rest of the month?! Please just answer me that.
NM
Nontobeko M's update18 Feb 2024, 10:58
Reviewer Update
Lalela, that ***** case they said they will investigate and that's cool with me! I'm referring to the bank card u guys are denying me!!! You won't reactivate my current card so I can get the money that I HAVE!!!! How the hell am I supposed to get to work for the rest of the month?! Please just answer me that.
NM
Nontobeko M's updateReviewer Update
18 Feb 2024, 12:13But that's what u guys said over 48 hrs ago and there is still no resolution. Publicly one would applaud you for being a bank that cares but behind the scenes ke is a whole different story! Cha niUseless shame, jealous down niyenzana islima!
NM
Nontobeko M's update18 Feb 2024, 12:13
Reviewer Update
But that's what u guys said over 48 hrs ago and there is still no resolution. Publicly one would applaud you for being a bank that cares but behind the scenes ke is a whole different story! Cha niUseless shame, jealous down niyenzana islima!