Impossible
<p>Good Day</p> <p> </p> <p>I recently received my Istore card which works with Standard bank. When I tried to get a pin for the card, it said that my detail does not match and I tried about 20 times. I then went for the option of speak to a real person, which is about 17min of waiting time. The person told me that I had to FICA again and go to the bank. I then said, I rather would like to cancel the card, she then said, I first had to activate it (FICA) to cancel it. So I then went to the bank where after one hour (Potch student Branch) was able to FICA. I then tried to phone from the bank, and low and behold, my detail does not match and I can't a pin. The lady at the reception then phoned the same number again (blue been or Istore card) and we waited 20 min TWICE. So I had to go back to the office, where I phone again and waited 17min for someone to answer. THe lady said I had to FICA, yes, FICA. So I told her the story of how my day went, and she also tried and now I had to give weird details because someone in the beginning typed in wrong stuff etc. It is just a mess, so I hanged up, can't take it anymore...</p>
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Best regards,
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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