1 reviews | Active since Dec 2016
Impolite service
I just received a call from your call agent trying to sell me Life Insurance.
After explaining the call is recorded and giving me unnecessary information before getting to the point, I POLITELY said that I do not need this service as I have something in place already. The call agent proceeded to go on despite my disinterest, because I know that their jobs are tough i was polite again and said "I appreciate the call" but I am not interested.
Instead of accepting what I said your call agent hung up the call before I completed my sentence. No "goodbye", no "thank you for your time", NOTHING.
PLEASE do not have rude call agents call me. I am prepared to listen to what services you have to offer but when I polity decline DO NOT be rude.
I am a Standard Bank client for years and this is just disgusting.
Dear Nerissa Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Nerissa Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***