1 reviews | Active since Feb 2015
imminent ***** at standard bank
<p>I have a very big problem with standard bank cheque account and cant seem to get answers. Dear standard bank i will never let this go till i get answers! I have a cheque account with which i have had several problems regarding the transactions. At first i would make payments to dstv via the dstv app. The transaction would go into outstanding card authorisation. However the money is deducted from my total balance as reflected in the statement. After few weeks dstv suspends my account due to non payment. They say the funds were reversed by standard bank. When i check my statement there is no records what so ever of this transaction. And i never saw the money coming back into my account. Thats just one issue, secondly when ever i swipe my card, the transaction once again goes into outstanding card authorization but the money is deducted from the total balance. After a few days the amount is deducted again throwing my account into arreas and i suffer penalties for overdrawn account. Last month I paid fees that amounted to about R700 in bank charges. When i check the statement it makes no sense at all, the transaction dates are swapped around... As i an typing this today, there are about 6transactions that went off today and i havent even used my card. I demand answers... I want a transparent statement that shows any reserved transactions in the past 3months at least, and if money was reversed by std bank after payment i want to see this transaction on the statement. I dont see why you delete some activities on my statement. If i dont get a response about this matter i am taking it further.</p>
Good day George
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day George
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 22 July 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 22 July 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 22 July 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 22 July 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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