MF
Marius F
1 reviews | Active since Oct 2017
02 Jun 2023, 10:41
Immediate payments made impossible without app by Standard Bank
Since when has it become impossible to make immediate payments with Standard Bank ONLY via using the app? What about account holders who do not carry smart phones? Why an immediate payments not be done as always?This is not as a result of protecting customers, since it actually makes it more attractive for ******* to attack someone since the bank app makes it possible to commit ***** from on the app, where doing internet banking form a laptop is much safer since users dont carry it everywhere around and not having access to internet everywhere. This is not a safety measure. Why did Standard BAnk not officially inform account holders and why do we need to discover this when trying to make a payment?
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Replies (1)Standard Bank's replyOfficial
02 Jun 2023, 10:51Dear Marius
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 10:51
Official
Dear Marius
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
