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Patricia M
1 reviews | Active since May 2021
16 May 2021, 16:26
Immediate payment not honored despite extra R50 paid for this service
I bought a secondhand couch today from a private seller. I EFT'd the money to his FNB account. He asked for immediate payment and I requested that from my bank at an extra cost of R50. It is now 2 hours since I did the transaction and there has been no immediate payment to his bank. Rather ********** to charge R50 and not honour this service.
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Standard Bank's replyOfficial
16 May 2021, 21:38Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply16 May 2021, 21:38
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)