Immediate Payment Issue

I am a Standard Bank customer and have been for more than 10 years. I have had little to complain about until now. On Friday 25 June 2021 I made an immediate payment of R10k into my wife's bank account at around 8:00 am. It is now Sunday 27 June and the money is still not in her account.

I logged service request no *** yesterday and the call center agent notified me that there were problems with immediate payments on Friday morning and that they do no not know when the matter will be resolved.

I find it totally unacceptable that a bank cannot tell me when this issue will be resolved. Both me and my wife currently have covid. I had to pay that money into her account in order for her debit orders to go off because she cannot earn any income during this time due to self isolation. One debit order has now already failed due to the utter incompetence of Standard Bank. This is nothing more than theft.

Standard bank would not only need to refund me the fee I paid for the immediate payment but owes me damages for all the debit orders that will not be going off of my wife's account. In a time such as this where we are already feeling the pain of this pandemic my bank has to do this. I did not even receive a notification from Standard Bank saying something is wrong. It was up to me to phone and find out. This is nothing less than ********.