Immediate payment delayed after 2 days - funds in limbo amd no resolution in sight.

Item: Standard Bank
Rating: 1
Author: Peter L

I have been waiting close to 2 days for an RTC (immediate payment) to clear from Standard Bank, and I have paid for the facility. Standard Bank has not processed the payment nor acknowledged/given a reason for the delay. Worse yet, there is no clarification of when my funds will be released to my FNB account. I need my money, but Standard Bank is holding onto it. Is this a system issue or something more sinister? No one knows, and Standard Bank sure as hell won't provide clarity.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 Sept 2023, 12:32

Good day Peter

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply14 Sept 2023, 12:32

Official

Peter L's updateReviewer Update

14 Sept 2023, 13:07

Please, I do need access to my funds. This immediate payment has taken far longer than a regular payment would. I am incurring penalties for a late payment I need to make but can't do because my funds are lost in the ether with Standard Bank. It's pretty ridiculous.

Peter L's update14 Sept 2023, 13:07

Reviewer Update

Standard Bank's replyOfficial

14 Sept 2023, 13:13

Hi Peter

We sincerely apologize for the inconvenience caused.

Kindly note that we will follow up on this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply14 Sept 2023, 13:13

Official