LM
Leoni M

1 reviews | Active since Jun 2018

29 Jun 2018, 07:54

IMMEDIATE INTERNET PAYMENTS

You realise that you are the only that does not offer an immediate internet payment option on your accounts. This sucks! Can you please get this sorted out. When I phoned and asked about it about 2 months ago, I was told that you are busy working on it and that if I want to do something like I need to go into a branch - EXTREMELY INCONVENIENT. What is the point of internet banking?

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Replies (3)
Standard Bank
Standard Bank's reply29 Jun 2018, 08:13
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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LM
Leoni M's update29 Jun 2018, 09:04
Reviewer Update
Computer Generated responses do not work. I hope this matter will be resolved
Standard Bank
Standard Bank's reply05 Jul 2018, 12:05
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 5th of July 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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