Imcorect debit order for Standard Bank loan

I don’t how many I have to resort to Hello Peter in order to get the service I deserve. You guys are ridiculous and need to work on your customer service with urgency. From the call center agents to the consultants at your branches. No sense of urgency, no proactive assistance, absolute garbage.

This time I am here to complain about an incorrect debit order that went off on the 24th of February from my account, for a loan I have paid off with you guys. Mind you, when I arrived at your Sandridge branch I was told by the consultant that it was an error from the department that they realized prior to my complain and were sorting out. But where were the comms that we’re supposed to come with that before I have to a approach a branch?

It’s the 8th. I was told it would be in yesterday. Fix it.