CH
Cornelia H

1 reviews | Active since Mar 2009

23 Apr 2015, 19:09

Imcomtence

SB is just so absolute ***********. We have been building, and need to borrow some cash. They have been sending people out to value the property. The one Friday some *********** guy who clearly did not even know what was going on around him or what he was on. Then we thought the reason for the second surveyor was because of the first person. When they wanted to send out a third person we realise this was not the case. Finally the division who manage home loans got the information this is now more than 10 working days and still it is impossible to contact anyone to ask on the progress. Not even SB own banking staff can get an answer. I think it is time to move on. I am sure the other banks cannot be as bad, ***********, pathetic, and innumerate as the staff at SB. <br> <br> This also reminded me of a situation we had inside the bank. A organisation (Ampath) send us a check for a small amount R80, so we ask at Woodlands branch to cash it, and they said they can't we had to go to the arcadia branch were the organisations account are held. Needless to say the check was torn up in front of the cashier, who just did not get it. It should have been a sign to move on ASAP!!!<br>

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Replies (1)
Standard Bank
Standard Bank's reply24 Apr 2015, 10:48
Official
Hello fume,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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