I'm very disappointed with Standard bank

Item: Standard Bank
Rating: 1
Author: Siphokazi N

I have logged a request on the 30th of August, the second of September I received an SMS stating the the request is still in progress. Till today my query is not resolved and guess what? I will be responsible for the charges which I was avoiding. I don't know what happened to standard Bank but the service is getting poor every day. When you make a call you wait more than you expected and get re routed from one person to another. I am not happy at all. I thought you are the best guys but now I am very disappointed. If it was the first time I wouldn't mind but this is ongoing 😡

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

26 Sept 2021, 01:40

Hello Siphokazi Ntlolokotshane

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply26 Sept 2021, 01:40

Official