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Phumzile M

1 reviews | Active since Mar 2020

18 Mar 2020, 20:17

im very angry. standard bank and the management. ******* starff

i wasted my 9years with this bank. i always got nor help from my banker Lorraine mpete. her attitude stinks. i got ****med on the 14th of march. when i sent my banker an email that the is money that went out i dont know what company was that. she gives me stinky attitude, and says they cant reverse prepaid. im trying to tell her that was not my fault. it was standard bank app fault. she then tell me i have to call internet banking division. kanti what is her job. the next day i go shopping and to withdraw. my cards went working. i looked vry stupid. i ended up going to south gate mall standard bank. thats were they told me. that my cards were blocked. because of *****. just imagine the stupid banker did not care less to tell me, that she blocked them for security reasons. because she take me and my business for granted.

her Lorraine mpete and chris the manager of business bankers obvious they are playing games there and covering for each others. because last she told me, she was gonna help me if i did not complain about her.

but then his manager said she must not help me. i have been banking with standard bank for 9years for business. and nor any banker or anyone came or took their time to advice me with my business because they disrepected me and my business. im very angry. what goes around comes. for them. please hello peter help me to get my money that went out. and they are busy turning me around.

such pple like lorraine mpete and her manager chris they dont respect small busi ness at all.

standard bank as lost a customer, i guess they dont care. because even last when i treatern to close my account. she never bothered to convience me to stay. meaning they really want me gone. this time i.will. bad bank and bad management. they even cover for each other its an inside job. when u complain nor one comes up to u. few months i complain. nor one came to me, they just sent an email saying metter is been clossed.

they even made me spend money that i dont have on purpose, to go pay my accountant to get a letter them promising me to increase my overdraft. after that she brings up stupid things about afforbility. but at the first place i went to my accountant for those letters because they said its good for me to get letters. to show a proof.then after that the decline me, they really pple with pple feellings badly. i feel like they have to even pay me for the pain and surfer they really caused .

few months ago, she used to say she does not receive my emails. which is weird everyone received my emails except her. after i complain. why is now she gets my emails. this lady and his managers they caused me too much pain. Please hello peter.

deal with such heartless people like standard bank and the worse Lorraine mpete and chris his manager . i even ended up trying to get emails for biz launch. kanti what is a purpose to have a banker? im ****ed of. im a young mother of 2trying as any young black woman in south africa. but standard bank they have destroyed me too much. i was even crying tears in front of the guy who was helping me in south gate.

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Replies (2)
Standard Bank
Standard Bank's reply19 Mar 2020, 08:53
Official
Hello Phumzile

 Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Apr 2020, 13:58
Official
Dear Phumzile Matshoba

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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