1 reviews | Active since Jan 2011
I'm starting to regret moving over
I had some issues with ABSA allowing thousands of rands to be moved out of my account and then they just ignore you when you ask where the money went to. After getting all money back I'm now in the proses of moving over to another bank. I walked into East Rand Mall hub, I was told I can not open an account I must wait for a private banker, this took about an hour before the lady Manuela Perfect came to do all the paper work. It took me almost 2 months to get the account open and have a card in hand. This should of raised alarms already, but I gave it the benefit of the doubt. I requested that Credit card and Overdraft be matched that what I already have. After a few weeks of account opened, I called again to follow up as I would like to shut down my ABSA account. She needs to call the call center. Then I get a call back to say i had a credit card years ago and never paid it. I then sent her the letter where this was paid up in 2013. Then a day later i get a call , there is problem on my ITC record, i pull my report and see nothing but a score of 989 our of 999. Now, Standard bank does not use My Transunion like all the other banks, they use this ***** place called Experian. I then got Experian to have it removed as this debt that is on there is from a company that does not exist so i don't know where it came from. It gets even better.... 3 months down the line, I've now started to use internet banking. I pay the same account number a few times a day, as the invoice number changes all the time and that is how they keep track of payment. I'm not allowed to pay a beneficiary more than once a day. Called private banker... she calls call center. Some call to the project owner must be made... When someone pays me, there beneficiary ref number does not show on my account, it only gives the account number, that is a problem as I'm now not able to allocate payment. Called private banker.... she calls call center. What is the point of having a private banker if she does everything via the call center. I can also pick up a phone and rather go to a cheaper bank account if this is the case and don't have to pay R350 a month on banking fees.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
