Im so confused - dont even know how this is possible???

I feel sadenned that I have to say that my experience was terrible, because the consultant who assisted at the branch, Nhlengiwe, was so helpfull and calm. The thing is, I need to make international payments and transfers and I my life would be easier if I had a cheque card, to do these payments. However, I was declined because on my savings account which I wanted upgraded to a cheque account with a cheque card, not credit card, just an upgraded bank card to look for ways to survive for me and my daughter. I have put all my money on this business, and now at the end I cannot start iit, because I had a few unpaid debit orders in the past 6 months, over looking the fact that the money and transactions I received and made on my standard bank accounts have been monstreous and I have been with you guys for a long time. Standard Bank informed me that I will have to return to them in December. My response, GUTTED!! This was do or die time for me, I put alot of effort and planning into this. But Standard Bank told me to rather wait, till December. And the meanwhile, I will try to make ends meet doing, who know's what, for me and my kid???? Doesn't make sense to me, but anyway, hoping to get sooner assistance than December. Kind regards Luche'