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Nasheeg N

1 reviews | Active since Sept 2012

25 May 2018, 08:27

I'm repeating this review for the 3rd month in a row as I am not getting any responses and I am still getting debitted early.

Standard Bank refuses to change my debit order date and debits me on the 24th or earlier for about a year now. I have gone to their branches (Gardens and Cape Town CBD. Took time off work., called their Call Centres, Emailed them, yet this is still happening. I now unfortunately have to take this further. Will be closing all accounts with Standard Bank and find a more reliable and honest banking service.

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Replies (10)
Standard Bank
Standard Bank's reply25 May 2018, 09:16
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Nasheeg N's update28 May 2018, 13:24
Reviewer Update
Same generic responses. no matter of urgency. nothing being done. nothing whatsoever.
Standard Bank
Standard Bank's reply29 May 2018, 13:44
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 29 May 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Nasheeg N's update29 May 2018, 15:13
Reviewer Update
Another same generic response and nothing being done.
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Nasheeg N's update08 Jun 2018, 14:49
Reviewer Update
Nothing has still been done.
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Nasheeg N's update08 Jun 2018, 14:49
Reviewer Update
nothing has still been done.
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Nasheeg N's update08 Jun 2018, 14:49
Reviewer Update
nothing has still been done.
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Nasheeg N's update08 Jun 2018, 14:49
Reviewer Update
nothing has still been done.
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Nasheeg N's update08 Jun 2018, 14:49
Reviewer Update
nothing has still been done.
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Nasheeg N's update22 Jun 2018, 15:57
Reviewer Update
Again you take my money on the 22nd