Im lost for words

<p>This morning around 08H40 I Deposited money into a Standard bank account. The ATM swallowed the cash and had a "CASH RETRACTED" sign on the screen. No ATM slip was issued. I then called the customer help line ********** 000 given to me by one of the employees there. The consultant told me i can go to any branch to fill in a form and a query will be logged. This happened at Park station and i work in Hatfield Pretoria, only to be told at the Hatfield branch that regionally they can not pick it up. The consultant was very helpful and called the Park station branch only to be told he must log it from his side and the system will send it to them. An hour and 30 minutes later the system was down and i had to leave without any assistance. I was told they will log it and i will receieve an sms with a reference number. Till then i do not know what will happen to the money....</p>