IM FINISHED WITH STANDARD BANK YET AGAIN DISSAPOIN

SO ON THE 11/11/2015 I PHONE STANDARD BANK TO FIND OUT IF THEY CAN PLEASE SEND ME MY SETTLEMENT LETTER FOR ONE OF MY LOANS.....BUT YET AGAIN I GOT TOLD TO GO INTO THE BANJK,SO I TAKE TIME OFF WORK JUST TO GO AND WASTE MY TIME INSIDE THE BANK TO GET TOLD I MUST WAIT 3 DAYS TO GET A SIMPLE ****ING LETER TO STATE MY ACCOUNT IS SETTLED AS FOR I NEED IT FOR LAWYERS!!!BUT ITS A LOST CASE I CANNOT BELIEVE IM STRUGGLING IT FEELS LIKE IM MOVING BACKWARDS ID RATHER PROSPER WITH ANOTHER BANK.THANKS FOR NOTHIN<br> <br> REF NO:***