sS
sandilecntuli S
1 reviews | Active since Aug 2016
01 Apr 2023, 20:19
I'm filing for divorce Standard Bank! So long.
I'd like to inform you that after nearly ten years as one of your clients, I will be closing my account with your bank the first chance I get. I spent 2.5 hours I'll never get back at your Park Station branch today. Limited seating for us clients, just four or five consultants and being kept on hold for 15 minutes for cellphone banking has confirmed our time together is done. I'm filing for divorce. I went to the branch regarding your stupid banking app again as I can't log in. All my Standard Bank complaints on this platform have been about the app. Today was the final straw. Time to join a Fabulous 'n Better bank which I can believe mean it when they ask their clients: How can we help you?
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Replies (2)
Standard Bank's replyOfficial
02 Apr 2023, 08:15Dear Sandile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Apr 2023, 08:15
Official
Dear Sandile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
03 Apr 2023, 13:43Good day Sandile
Thank you for taking our call, we sincerely apologize that this matter has dragged on for so long with no successful resolution.
We would appreciate your feedback after you have given the process of linking your card to view your account online a chance.
In the meantime, we will close the case, but we hope you will contact us again if you require further assistance.
Thank you for taking our call, we sincerely apologize that this matter has dragged on for so long with no successful resolution.
We would appreciate your feedback after you have given the process of linking your card to view your account online a chance.
In the meantime, we will close the case, but we hope you will contact us again if you require further assistance.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Apr 2023, 13:43
Official
Good day Sandile
Thank you for taking our call, we sincerely apologize that this matter has dragged on for so long with no successful resolution.
We would appreciate your feedback after you have given the process of linking your card to view your account online a chance.
In the meantime, we will close the case, but we hope you will contact us again if you require further assistance.
Thank you for taking our call, we sincerely apologize that this matter has dragged on for so long with no successful resolution.
We would appreciate your feedback after you have given the process of linking your card to view your account online a chance.
In the meantime, we will close the case, but we hope you will contact us again if you require further assistance.
Kindest regards,
Standard Bank Hello Peter Team