JS
Johann S
1 reviews | Active since Feb 2014
03 Aug 2020, 07:08
I'm done with Standard Bank and the poor Customer Service
I'm opening a new complaint as Standard Bank doesn't seem to respond to on replies on old threats. I still cannot make inter account transfers as described here on 22 July 2020: https://www.hellopeter.com/standard-bank/reviews/poor-customer-service-from-standard-bank-98acbe0e5e16dd***1a588a143c00c66cd69-*** Error on app: "Inter account transfer transaction not available at present" After 15 years banking with you I'd like to thank you Standard Bank Customer Service for helping me to make up my mind to move my accounts to Capitec. "Moving forward"?????? Towards what? The end!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Aug 2020, 10:59Dear Johann
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Aug 2020, 10:59
Official
Dear Johann
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JS
Johann S's updateReviewer Update
03 Aug 2020, 11:01I've resolved the matter myself with help from a friend.
JS
Johann S's update03 Aug 2020, 11:01
Reviewer Update
I've resolved the matter myself with help from a friend.
Standard Bank's replyOfficial
13 Aug 2020, 13:44Hello Johann
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply13 Aug 2020, 13:44
Official
Hello Johann
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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