1 reviews | Active since Jun 2011
I'M DISGUSTED
This is tiring, i'm so tired of this service and i'm moving my account away from your bank. God only knows what on earth happened, for the past 4 Months i have been phoning standard bank, shouting doesn't even help anymore, making promises that you can't even keep. Now i have a serious problem with my husband because of this bank.
You just decided to stop sending my statements through my email and just started posting them, whenever i phone all i get is "it will be fixed or it was fixed', what on earth is your problem. Some of the things that i kept from my own husband you guys just decided to give it to him. He received my statements (POST OFFICE), opened them because we are not supposed to hide anything from each other, yesterday he went to the post office to collect his business stuff then boom my statement was there, what the hell is wrong with you, why would i want to stop receiving my statements on email and receive them through post??????????
Moving my account is the best thing that i could do for myself, look at your records, every month i phone, telling to stop posting my statements but it doesn't STOP
Dear phillipine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear phillipine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***