1 reviews | Active since Oct 2018
I'm disappointed
I used to have a student account with standard bank after some time I was told I'm now too old for a student account. The person that assisted at the time said the student account would be closed and they'll open a savings account for me. To my surprise I visited the Germiston branch I wanted to fill in a bank mandate for my workplace so I could receive my salary through standard bank. The teller showed me the student account and it's has a -R2000+ . I asked the teller wasn't this account closed? And why doesn't Standard Bank sent me any bank statements or SMS's to show that account is still active? I'm truly confused that why didn't anyone (The bank itself) tell me that account is still active?
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***