KG
Katherine G

1 reviews | Active since May 2022

18 May 2022, 10:55

I'm desperately trying to close my credit card account - it's been weeks now! I phoned Standard Bank Card Division, they said they hadn't received payment from me since 15 Feb and I was given a final figure to be paid of R4434.00 - they said I must pay th

I'm desperately trying to close my credit card account - it's been weeks now! I phoned Standard Bank Card Division, they said they hadn't received payment from me since 15 Feb and I was given a final figure to be paid of R4434.00 - they said I must pay this within 5 working days. On 4 May I received an sms from them loading a Promise to Pay arrangement for R4433.00. I paid this into my credit card account the next day. On 5 May I sent them an sms saying I had paid this amount and asked that the account be closed. The lady said I would be receiving an email in days (12 May) confirming that the account has been closed. I.ve also been battling with their collections department, saying I owe them approx R18. No email, the account is still open at today's date. I'm tired of all these phone calls, listening to dreadful music, listening to all the options etc. Hopefully you can assist me.

0
Replies (1)
Standard Bank
Standard Bank's reply18 May 2022, 15:43
Official
Hello Katherine

Thank you for reaching out to us.
 
 As per our email communication this matter has been addressed and resolved.
 
 Our humble apologies for the inconvenience.
 
 Have a great day further.
 
 Standard Bank Help Centre
***