EN
Eyollan N
1 reviews | Active since Oct 2020
27 May 2024, 09:00
I’m a client with the bank for 15 years, have multiple products and tried their SBSA mobile
I’m a client with the bank for 15 years, have multiple products and tried their SBSA mobile. So I requested a port of my number to SBSA, last week Wednesday and on Thursdays (23 May) both SIM cards were offline, been following up daily to no avail. I wish I didn’t request the port, I’m without my phone number for 6 days. Poor service. Would not recommend to anyone
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 May 2024, 09:16Hi Eyollan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 May 2024, 09:16
Official
Hi Eyollan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
31 May 2024, 09:46Hi Eyollan
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 May 2024, 09:46
Official
Hi Eyollan
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team