*******ly sold my account to a 3rd party

Item: Standard Bank
Rating: 1
Author: Steven Z

I got retrenched and claimed for my credit card insurance in August 2020. 3 months later they said I don't have insurance on the card but failed to provide my original documents for another 5 months. Once they finally found my documents, they immediately sold my account to a third party even though they were the ones that delayed the entire process. Luyanda Ntusi closed my complaint without providing me with any evidence.

I want my Account re-instated immediately

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Replies (1)

Standard Bank's replyOfficial

03 Aug 2021, 16:33

Hello Steven Zwane

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 Aug 2021, 16:33

Official