******* fees from my credit card

Logged 3 complaints on STD bank Website - No response. Went into bank - enquiries cannot assist, I have to phone credit card division. Waiting 16 on the line for an answer, consultant answers, puts me on hold for 9 minutes. I leave the bank unresolved. Actual complaint: I closed all accounts with STD bank, except my Credit card as I had an outstanding balance of R7000. I paid R3000 in the last 3 months, balance is now R6100???? There are 5 deductions per month going off my credit card account, nl. Services fee x 2 (same day), Cash Finance Fee x 1 and a Finance Fee x 1 (same day), then a card fee x 1 (of which I don't even have). I have no cards with STD bank, no physical credit card as I never receive it. The account is basically just laying there, receiving monthly payments of R500 and not getting small due to ALL the fees you charge on my account? What is this? No one can answer and the branch cant help. I insist that all the ******* deductions and fees be refunded into the card account in order for me to settle this once and for all. I am know with Hellopeter because it seems the only way for the bank to respond to complaints.