DJ
Derek J

1 reviews | Active since Dec 2016

30 Dec 2016, 07:29

******* deduction of motor vehicle insurance

<p>I am still waiting for a reply from Standard Bank with regards to an ******* motor vehicle insurance policy that was issued by Standard Bank for which I have not signed any documentation nor given any approval. I have attempted on numerous occasions (telephonically, on-line, e-mail) to rectify this problem. The monies for this policy has now been deducted - without my approval - from my banking account.</p>

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Replies (3)
Standard Bank
Standard Bank's reply30 Dec 2016, 13:49
Official

Good day Derek Jupp

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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DJ
Derek J's update31 Dec 2016, 09:44
Reviewer Update

Response received within 6 hours of this notice being added to hellopeter. Before adding this notice to hellopeter, a notice was posted on Std. Banks complaints website. The only response received so far has been as a result of this notice on hellopeter. I have attempted on numerous occasions by various means since 14 December 2016 to resolve this problem to no success. Let us see what happens from here on.

Standard Bank
Standard Bank's reply05 Jan 2017, 10:52
Official

Good day Derek Jupp

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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