******* debit orders and billed R30 for requesting information for the debit company

Item: Standard Bank
Rating: 1
Author: Ledingwana C

I had several companies debiting my account and I went and reversed the debit and asked for the information for the company that debited my account and I was charged R30 that I was not explained before that it will cost me that much

Helpful (0)

Replies (3)

Ledingwana C's updateReviewer Update

09 Jan 2018, 13:00

I was pleasently helped by the lady Faith Voster who I think she went above and beyond the call of duty and restore my faith in Standard Bank. Big up to her as Standard Bank needs employees like her

Ledingwana C's update09 Jan 2018, 13:00

Reviewer Update

I was pleasently helped by the lady Faith Voster who I think she went above and beyond the call of duty and restore my faith in Standard Bank. Big up to her as Standard Bank needs employees like her

Standard Bank's replyOfficial

09 Jan 2018, 14:40

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply09 Jan 2018, 14:40

Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

10 Jan 2018, 16:10

Thank you for allowing us time and opportunity to address your raised concern.

We really appreciate your feedback in the matter, and for a compliment to the staff member.

You will be pleased to know that we have refunded the fee disputed.

We would like to thank you for bringing this to our attention. This will help us to improve our operations and services.

We really appreciate your business and hope you will remain our valued customer.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply10 Jan 2018, 16:10

Official

Thank you for allowing us time and opportunity to address your raised concern.

We really appreciate your feedback in the matter, and for a compliment to the staff member.

You will be pleased to know that we have refunded the fee disputed.

We would like to thank you for bringing this to our attention. This will help us to improve our operations and services.

We really appreciate your business and hope you will remain our valued customer.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***