HK
Hassan K

1 reviews | Active since Nov 2013

16 Apr 2018, 10:11

******* debit order

I got a notification that a company called DOUBLEJCE submited a debit order from my account . I dont know who this company is I didnt autherise this debit order to go off. How did these people get a hold of my banking information . This is not the first time this has happened to me and clearly Standard bank doesnt care about their clients . I know I dont make much but im going to take my money elsewhere .

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Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 10:15
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.


We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply19 Apr 2018, 14:33
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 19 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,