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Nadeem A
1 reviews | Active since Mar 2015
15 Aug 2021, 14:31
******* debit from standaed bank home loan acc
On the 3rd August 2021 an amount of R1724.26 was debited from my home loan account for an insurance which I did not sign up for. As far as I am concerned this is theft and is *******. Nobody cn tell me what is going on after even emailing team leaders at standard bank home loans. Reference number *** My emails have reached Atisha Pekhu, Serokhe sentse grace, central refunds box,and Sandra Kroutz. I have even spoken to Jezal Laya without any luck. All interest from this ******* debit theft needs to be reversed immediately. It is now 15 August 2021.
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Replies (2)
Standard Bank's replyOfficial
16 Aug 2021, 00:21Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply16 Aug 2021, 00:21
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
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Nadeem A's updateReviewer Update
24 Aug 2021, 15:15What is taking soo long to credit the amount that was taken from my account on the 3 August already! not even a phone call! useless
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Nadeem A's update24 Aug 2021, 15:15
Reviewer Update
What is taking soo long to credit the amount that was taken from my account on the 3 August already! not even a phone call! useless