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Nolan N
1 reviews | Active since Aug 2011
07 Jul 2021, 12:15
******* account upgrade
Standard bank staff have *******ly and with out my authorisation, upgraded my account to a higher billing account. Ive logged tickets through email and the call centre to reverse this to no avail.
TO further add, they did not provide the upgraded cards to me. So this looks like standard bank staff just upgraded me to meet their quota and to increase the fees that I am charged.
Please revert my account back to the original type of billing/account level and refund me for the multiple months of billing.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Jul 2021, 00:12Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply08 Jul 2021, 00:12
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Nolan N's updateReviewer Update
02 Aug 2021, 14:42Thank you quickly replying on HelloPeter with a generic message.
Perhaps your time would be better spent if you actually assisted customers.
I waited until end of the month to check if the bank fee has been corrected, it has not been corrected and neither have I received any contact from StandardBank.
Perhaps your time would be better spent if you actually assisted customers.
I waited until end of the month to check if the bank fee has been corrected, it has not been corrected and neither have I received any contact from StandardBank.
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Nolan N's update02 Aug 2021, 14:42
Reviewer Update
Thank you quickly replying on HelloPeter with a generic message.
Perhaps your time would be better spent if you actually assisted customers.
I waited until end of the month to check if the bank fee has been corrected, it has not been corrected and neither have I received any contact from StandardBank.
Perhaps your time would be better spent if you actually assisted customers.
I waited until end of the month to check if the bank fee has been corrected, it has not been corrected and neither have I received any contact from StandardBank.