mK
mark K
1 reviews | Active since Jul 2017
19 Dec 2018, 11:39
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I have a vehicle through standard bank and they have decided, without my permission to take my monthly instalment on the 18th of this month. This money i had saved for xmas and lo and behold standard decides to take it. my pay date is the 24th not the 18th. surely this is *******, they cannot amend the debit order without my permission. i then phoned then and they said they can refund me but i have to talk to customer care, benn on the phone now for 47 minutes and waiting. how can they get away with doing this
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Replies (2)
Standard Bank's replyOfficial
19 Dec 2018, 12:46Dear Mark King
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply19 Dec 2018, 12:46
Official
Dear Mark King
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
mK
mark K's updateReviewer Update
20 Dec 2018, 03:25I phoned again yesterday and they said a refund would be done and I would get it today. No such luck. THANK YOU STANDARD FOR RUINING MY CHRISTMAS
mK
mark K's update20 Dec 2018, 03:25
Reviewer Update
I phoned again yesterday and they said a refund would be done and I would get it today. No such luck. THANK YOU STANDARD FOR RUINING MY CHRISTMAS