1 reviews | Active since Mar 2015
ill treatment that spoiled my weekend.
I went to withdraw money at the bank to pay the building contractors,the amount wasR 25 000.00.<br> I went to the bulk tellers booth,that was the biginning of bad treatment:<br> 1.I was told not to close the door ,I did that in any case for my security .It is a common practice to all the banks that when you withdraw large amoiunt you need some privacy.<br> 2.I was told that my signature was not the same as in the system,I was shown the signature of which to me it was exactly the same.I gave my drivers licence ,the signature in my drivers licence was the same one that I used ,the same one in the system,But this supervisor by the name of Riaana Venter told the teller (Thato Mokone) that I must go and practice the signature and come back.I asked this lady politely that please ask me the security questions I need to withdraw my money and go use it ,her response in a rude manner she said \this is the banks money not your money".I told her that I cant leave the bank without the money "
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
