I'll be dead before I get an answer

Word for Word , copy & paste of an email I sent this morning to the Standard Bank Consultant & the Ombudsman - it says all I want to say Good Morning, Petunia Understanding the situation, Question. As we have not spoken on the phone am I wasting my time contacting you via emails? The phone call saga. We have made 3 attempts to try to speak to one another, all have failed. 1. I suggested a date and time for you to phone me . You never rep****. I had no idea if the time and date were suitable to you , nevertheless, on the date and time I had suggested I made sure I was in a place that SHOULD YOU PHONE, I would get a decent signal and we could talk . You never phoned; we never spoke. 2.. I then suggested another date , but that was a Public Holiday, so you said it was unsuitable and you countered with an alternative date & time when you would phone me. . I agreed to that date and time . Unfortunately,, due to pressures of an earlier meeting on the same date that we were to speak, I missed your call, we never spoke 3.I sent you an email apologizing for missing your call and suggesting a new date and time. I got no reply regarding the suitability of the date and time I had suggested, but once again, I made sure I was in a place where, IF YOU SHOULD PHONE, I would get a decent signal and we could talk. You never phoned; we never spoke. Lately you have not responded to any emails I have sent you , ie my questions regarding the R 6600:00 in Legal Costs that I was charged for in my Home loan 213 588 188. Now, as my list of questions regarding my HL 213 588 188 is getting longer and longer, I must ask , am I to get no assistance from you until such time as you have spoken to me? , in other words, " If we don't talk , Standard Bank Does Not Assist " , because right now I believe I am wasting my time writing to you as you will not respond until such time as you have spoken to me Days become weeks, weeks become months, months become years , how much longer is this going to take ? What is it going to take to get some movement on my complaints & queries ? Regards , Doug