IGNORRANT CLIENT TO PROVIDE SERVICE-BAD SERVICE

I'M ACTUALLY GATVOL WITH THEIR BAD SERVICES. NO SENSE OF URGENCY WHATSOEVER. BEEN CALLING , WRITING EMAILS BUT NO RESPONSE ONLY EXCUSES ALL THE TIME, IM DUE FOR A REFUND WHILST THEY TEELING ABOUT MY ACCOUNT BEING SETTLED AND CLOSED BUT THEY NEED TO LOG A CALL WITH ITC TO ACTUALYY OPEN A CLOSE ACCOUNT AND ADVISE OF THE SURPLUS THEY NEED TO PROVIDE. THIS IS NONSENSE AND NO SERVICE , THEY ARE FAILING TO BE PROFESSIONAL AND I DONT KNOW HOW DO THEY PUT PROCEEDURE AND PROPER PROTOCOLS IN PLACE. I WANT MY MONEY .....I WILL BE STATING THERE AT THE TODAY AND SCREAM FOR ASSISTANCE BECAUSE I THINK THEY UNDERSTAND VIOLENCE BETTER THATN BEING CIVILISED