ND
Norman D

1 reviews | Active since Mar 2009

31 Mar 2016, 15:39

Ignoring your customers

You get advised to do cash deposits at the ATM and that way skip the ques. So off to the ATM I go. Big signs at the ATM \CASH REFLECTS IMMEDIATELY\" So in goes my R4000, and then a little slip, WE HAVE A PROBLEM contact your nearest branch. Across the road I go ,only to be told to join the inquiries queue , which is 3 times as long as the cashiers queue I started in and ten times as slow. Now I have no proof of the money I put in and THEN, sorry the ATM sign LIES, the money will only reflect IF the ATM operates normal, and like in my case, It will take up to 7 working days to reflect. I gig not do an EFT, because I NEEDED the money to reflect intermediately. So I was told to leave my number and the tech. will contact me. When I told him Standard Bank NEVER< NEvER phones back, he was dumbstruck, well guess what, YOU NEVER PHONED ME. I would like my money back , LIKE NOW!!!!!!<br> "

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2016, 12:00
Official
Hello swaer,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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