Ignoring our plea

I received an email to deposit money into an Absa account. The next day I received another email (****med) informing me to ignore that number and use a Standard Bank account number. This is a ********** account. Unfortunately I informed the rest of our group to do the same. When we discovered this, we immediately requested the Standard Bank ***** department to freeze the account. Wendy Mbele requested proof of payment, affidavits and a case number which all of us did. Heard nothing, asked for a follow up. Evelyn Vermeulen on ***** line said no documentation was received despite us getting acknowlegement. Spoke To Vuyo on Tuesday, sent another email. Spoke to the executive manager today. Still no explanation or clarification. Please someone contact one of us and stop protecting the ********.