Ignoring mails, late feedback

After laying a complaint on 23 March regarding my not being able to open new accounts on the Std Bank website, I obviously received no feedback. I updated my complaint a week later to which a Zeenath Hassen was assigned on 30 March. It is now 20 April and my problem is still not resolved. Zeenath provides useless feedback and does not respond and blatantly ignores my emails. Eventually on 15 April he finally decided to respond to me and indicated I need to submit documents to him. Yes smartass, what documents? Ive asked you twice already. I cant believe that its almost a month that has passed and my complaint is not resolved. Dealing with Zeenath Hassen has been the worst experience ever. He fits working at Standard Bank because like I've mentioned before, dealing with Std Bank and Zeenath is like dealing with home affairs....nobody cares about customers. Emailing this guy is horrible, he never responds on time, his customer service is poor, how can you ignore emails from customers!!!!!!