CS
CJ S
1 reviews | Active since Jul 2011
24 Nov 2015, 12:23
Ignoring emails
I sent STD bank an email exactly 1 week ago @ 3:43pm for them to change my email address. Today I received an email from them at my old address. It seems they have completely ignored my email the same way they ignored my last complaint about their foreign exchange division (no one called me).<br> <br> I will be closing my account with you. Please call me to finalise everything.<br> <br> Thanks
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Replies (1)
Standard Bank's replyOfficial
04 Dec 2015, 11:10Hello catzup,
We thank you for your posting and advise that an email was addressed to you regarding the way forward on this matter.
Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting and advise that an email was addressed to you regarding the way forward on this matter.
Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply04 Dec 2015, 11:10
Official
Hello catzup,
We thank you for your posting and advise that an email was addressed to you regarding the way forward on this matter.
Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting and advise that an email was addressed to you regarding the way forward on this matter.
Kindly accept our sincere apologies for the service breakdown you experienced with our institution.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Best regards,