AV
Andre V
1 reviews | Active since Jan 2015
02 Mar 2015, 12:18
Ignoring Customer - No response
The internet banking feature - Pay Fine is not working. I reported this more than two weeks ago and the matter is not resolved without any further feedback. When I phone the call center they read a standard message that the site is working and I must try a different browser. I know the site is working, it is the specific feature that is not working! ref ***8
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Replies (1)
Standard Bank's replyOfficial
03 Mar 2015, 09:55Hello JanVanRiebeeck,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Mar 2015, 09:55
Official
Hello JanVanRiebeeck,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***