Ignoring customer

I am honestly gatvol with the lack of service from Standard Bank!<br> <br> After dealing with an imbecile after my last complaint, I stated that the insurance must be cancelled and my account closed... and this was NOT done.<br> <br> I received a sms showing that I was R36 over the limit so transferred R300 immediately. The following morning I get another sms now showing that the R300 is in, but the insurance of R42 is reversed, then slapped with a R115 charge - again!<br> <br> How many more times must I ask you to do something before you actually do it????? My account would not have been over the limit if the insurance had been cancelled as instructed so I now demand that the R115 fee be reversed (as you did not reverse it last month either!).<br> <br> I have had my account with you in excess of 10 years, yet you still mess things up. Is a simple request really too hard for you to actually do?<br> <br> a) cancel the insurance<br> b) close the account.<br> <br> Is this not understood?<br> <br> (and don't get an arrogant imbecile to contact me again like last time - only contact me via email and never by phone because I will tell the caller his fortune!)