Ignored by Standard Bank Card Division

<p>In 1 February 2017 I emailed CorpCard at Standard Bank requesting a credit of administration fees charged for late payment. I did not receive a reply and sent a second email on 17 February requesting a response. No reply.</p> <p>The issue was that the Card division of Standard Bank had by its own admission, e mailed my December credit card statement to an incorrect address. I realised that I had not received a statement and phoned for a statement and paid 4 days after the payment due date. Note that my Card statements have previously been emailed to me so I have no idea how it came about that it was suddenly emailed to the incorrect address.</p> <p>I felt that I have a good payment record and that the late payment was only due to my not receiving the statement - due to the Card Division sending the statement to the incorrect email address. I requested a refund of the late payment administration fee. The only response has been that I have now also been charged another R105 for a copy of the statement!! I have had absolutely no response to two emails and hope that Hello Peter will persuade the Standard Bank Card Division to have the courtesy to respond. </p> <p> </p>