Ignored by Complaints Resolution Centre

I noticed from last year that an amount of R2842 had been showing on my card budget statement but with only finance charges added but no deductions and no balance owing.I queried this and was informed it was a computer error.I contacted The complaints Centre spoke to Sophy Masela in Feb. and she promptly had it credited on my budget account.I then noticed they had merely transferred it to my straight account,I asked them to send me proof of where this amount originated from and to send proof of this purchase via about 20 e-mails and calls.I was promised by the above she would contact me and since Feb.I have been ignored by both her and the card division.I have also copies from the Centre saying I would be contacted but from Feb. to now they have all ignored me completely.I have been a loyal client of SBSA for over 45 years and after this pathetic service I am considering closing all my accounts with them including their being excecutors of my estate as well as taking this matter to the banking Ombudsman for help as they obviously do not care to assist me at all with my query.I also have about 20 or more copies of my e-mails to Sophy Masela. Worst bank out !!!<br> DWLu****