******** unproffessional service

pathetic pathetic pathetic. mid November i called to change my debit order date for vehicle finance, they sent an sms to confirm that my quiery had been resolved. still the 26th of November the debit order went through. so i called AGAIN and after being on hold for over 10minutes i hung up because my airtime was being wasted. i called again and they changed the debit order date and deducted ANOTHER PAYMENT 1 December. i cannot afford a double payment. they clearly didnt care to change the details i requested on my own finance account. i have reversed the payment of 1 December. after such service theyll still blame the consumer for missing a payment or late payment. very bad. to change a debit order date should not be so difficult. i hope to hear from Standard bank vehicle and asset finance soon.