******** rude and cofusing

i had the most awful experience on 25 August 2021 at standard bank phakmila mabija street branch in Kimberley I went into the bank to installed my baking app on my phone as I enter not one staff member wear uniform it was so confusing as no one help you when you enter there was a man in a shabby looking torn T shirt who asked me if he can help I explain to him what I was doing there while explaining to him he just waked away from me and sit down I saw a lady standing there and it look like she was helping someone she then took me to a phone and dial a number and told me to explain the consultant as they do not do app installation in the branch but telephonic when the consultant on the other end answer I explain to him he asked what branch I am calling from I because the put me trough to a wrong dept I then look for the lady who helped me to ask her but she was nowhere i then ask another lady who looked like a employee I even said sorry lady lady can you please tell me what branch is this she just looked at me and do not say anything then I saw she was busy on the phone ask some one who was sitting there to look for the lady who helped me because I need the branch while this guy was still on the phone the man ask me why I do not ask the lady witch I already asked I told him that she do not respond to me a and then she told me in a sarcastic way 'excuse me you very rude cant you see I am on the phone here what is wrong with you" I told her I never realise she was on the phone and I was not rude to her as I only ask what the branch name was then the shabby guy with the torn T shirt run from no where took the phone and put it on the hook I told him there was some on the line waiting for me to answer he just ignore me and walk away then I saw the consultant who helped me and she attended to me